Support

Privacy Defender allows you to control incoming calls, giving you the ability to screen and reject  unwanted calls. Callers will hear an announcement when feature is active to Press 8 if you are not a telemarketer.

Press *300 from your home phone

Main Menu

• Press 1 to turn On or OFf

Press 1 to turn anonymous call screening On or Off

Press 2 to turn telemarketer call screening On or Off

• Press 2 to set or clear bypass code
• Press 3 to change language
• Press 4 to manage screening lists; hear screening list menu

Press 1 to turn screening lists On or Off

• Press 2 to manage permitted numbers list
• Press 3 to manage blocked numbers list
• Press 1 to add number

Press 2 to move to next number

Press 3 to move to previous number

Press 4 to delete number

Press 9 to exit

• Press 5 to add last caller
• Press 9 to exit

*META customers only

Voice Mail is like an answering machine. It allows your messages to be forwarded to your email, cell phone, or any number you choose.

 ACCESSING VOICEMAIL

FROM YOUR OWN PHONE:

1. Dial *95
2. Enter your voicemail password. (Your default password will be 0000 until you change it. For your security we recommend that you change your password from the default).
3. If you have new messages, the messages will be identified.
4. After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

 

FROM ANOTHER PHONE:

1. Dial your home phone number.
2. When you hear the voice mail greeting start, you will be prompted to enter your mailbox # (10 digit phone number) & password.
3. Continue to Main Menu.

VOICEMAIL MAIN MENU

Press 1 To Get Your Messages

Press 1 to Repeat Message

Press 22 to Save Message as New

Press 3 to Delete Message

Press 4 to Reply to Message

Press 5 to Forward Message toanother Mailbox

 

Press 2 To Send A Message

Enter a phone number or group list number & press #. Press ** to exit

Press 3 To Work with Your Greetings

Press 1 to Set up Personal Greeting

Press 3 to Set up a system generated greeting or change your name recording

Press 5 to Set up a busy line greeting

Press * to Exit

Press 4 To Change Your Mailbox Settings

Press 1 to Work with your group lists

Press 2 Hands free and time saver options

Press 3 for Security options

Press 5 for Noti_cation options

Press 6 for Additional settings

Press 9 Live Message Screening

 

Press 5 for Reminders Menu

Press 1 for Reminders Settings

Press 2 for Add new Reminder

 

Press 7 To Leave This Mailbox & Log On

As Another User Enter phone number, then #, or * if error Press 0 To Get More Help

Press # for Next hint

Press * to Return to Main Menu

Press 1 to Replay from Start of Menu

 Press * To Exit Voice Mail System

 WEB VOICEMAIL ACCESS

To log into your voicemail box using the Internet:

1. Open the web page https://ezphone.consolidatednd.com using internet explorer.

 

2. Please select “Continue to the Website” if you get a security error

 

3. Enter your phone number with area code and your password.

 

To listen to messages:

1. Log into your web voicemail box.
2. Click on “Messages & Calls” at the top of the page.
3. Click on the VM message to listen to it. (note: this may require that you download a plug-in, see top of browser screen and allow download).

 

*META customers only

Find me is ideal for anyone who is always “on the go”. A call to your home can also ring your cell phone, work phone, or any other number you choose. Consolidated can program up to six other numbers and have it ring simultaneously or sequentially. The incoming call can then be answered at any of the phones on the list. Upon answer, the call is connected to the phone that answers the call first and the remaining phones are disconnected from the call. Call Consolidated for further details.

Allows your line to have up to three phone numbers, each with it's own special ring.  Great for families with teenagers.

To Use:

Call Consolidated to order this feature.  It requires special programming.

$4.50 per month.

Just plug in your Caller ID phone. The Caller ID box will display the name and phone number of calling party after two rings, if available.

Caller ID Blocking

Prevents your phone number from being displayed on called parties (Caller ID) box or phone.

Per Call Blocking
Gives the user the option of making a public number private on a per call basis. Press *67 to block.

Private Number:
Blocks name and number when placing a call, used for all non-published numbers. Many businesses and residential lines will not accept calls from someone who is blocking their number. *82 will remove this private label on a per call basis. The line will automatically be blocked again as soon as you hang up.

If someone else is trying to call you while you’re already on the phone, Call Waiting will alert you with a “beep.” You may then put the first person on hold while you catch your second call. Now you can keep on talking even while you wait for another important phone call.

How the Call Waiting Feature Alerts You:

• A beep tone tells you another call is waiting.
• Another reminder will be heard 10 seconds later if the waiting call remains unanswered.
• The second caller hears only the normal ringing tone.

To Answer the Second Call:

• Depress the switchhook* for about one second to place your first call on hold.
• You will automatically be connected with the second caller.

To Alternate Between Calls:

• Depress the switchhook for about one second to alternate between calls.
• Each conversation is private and cannot be heard by the other caller.

To End Either Call:

• Simply hang up.
• Your telephone will then ring.
• When you answer it, you’ll be connected with the other caller.

*The switchhook is the button that the handset pushes down when you hang up the phone or use your flash button. Your phone is “off the hook” when that button is up.

To Cancel Call Waiting: Here’s how you can temporarily turn off your Call Waiting feature before making a call that you don’t want interrupted.

• Before making your call, push *70 on your touchtone phone (or dial 1170 on your rotary dial phone). You will hear three short tones followed by a dial tone.
• Place your call.
• Call Waiting is automatically restored when you hang up.

(Commonly referred to as Revertive Ringing). Allows you to call between buildings, i.e. house to the barn or shop.

To Use:

• Simply call your number and hang up. It will ring at the other extensions.

Now you can turn an everyday two-way phone call into a 3-way conference conversation.

To Add A Third Person To Your Call:

• First, depress the flash key/switchhook*. This will place the first call on hold.
• Listen for the dial tone. Then dial the third person. (Speed Dialing codes may be used if you also have this feature.)
• When the third person answers, you may talk privately with this person before you make the call three-way.
• To make the call three-way, press the flash hook/switchhook to add the person on hold. Your three-way call is now underway.

If for some reason the call to the third person is not completed or you decide not to add the third person to the call, depress the switchhook* or flash button twice to resume your conversation with the person on hold.

*The switchhook is the button that the handset pushes down when you hang up the phone or use your flash button. Your phone is “off the hook” when that button is up.

To Disconnect the Third Person:

• • Press the flash key/switchhook for about one second. You will now have only the original party on the line.

- or -

• If either of the other two people hangs up, you can continue to talk to the one remaining.

To Disconnect Completely:

• Simply hang up.

To Turn Off Call Waiting During Three-Way Calls:

• Press *70 and then dial.

Call Forwarding automatically forwards your calls to another location when you plan to be away from your telephone.

VARIABLE Call Forwarding:

To Use Variable Call Forwarding:

• Press *72, immediately dial the forward-to number
  • EWSD: You will then get a second dial tone.
• Dial the forward-to number. The feature is active when someone answers at the forwarding number. If there is no answer or the line is busy, hang up.
• Press *72, and dial the forward to number again.

FIXED Call Forwarding

With fixed Call Forwarding, the forward-to number has been selected by the subscriber and permanently programmed by Consolidated.

Call Forward BUSY LINE

• If your phone line is busy, all incoming calls will forward to another number.
• Commonly requested by customers for voice mail services

Call Forward NO ANSWER

• if you do not answer the phone, all calls will forward to another number.
• Commonly requested by customers for voice mail services

To CANCEL Call Forwarding:

For VARIABLE and FIXED Call Forwarding, your phone receives a short ring when a call is forwarded. This indicates that the call forwarding feature is activated and also serves as a reminder to deactivate the forwarding feature, if desired. You cannot answer the forwarding call until the forwarding feature is deactivated by pressing *73, however, you can make new calls.

Dialing 30
Call your 30 most frequently dialed numbers quickly, easily and accurately.

To Enter or Change Speed Dialing List:

1. Lift handset & listen for dial tone.
2. Do not wait for dial tone. Proceed to step 4 immediately.
   1. EWSD: Press *75
3. Listen for the dial tone.
4. Dial one of the 30 two-digit speed numbers (20 through 49). For example... 28.
5. Then dial the number you wish to speed call. (For long distance entries,
   remember to include the 1 and the area code.)
6. Press the # button.
7. Listen for the two beeps which indicate
   that your number has been entered.
   Then hang up and repeat procedure.
8. Enter all the numbers on your list at this
   time or enter them one at a time later.

To Use Your Speed Calling 30 Feature:

1. Lift handset and listen for the dial tone.
2. Dial the appropriate two-digit speed number (20 through 49).
3. Press the # button.
4. Your call will now be dialed automatically.

Create a list of phone numbers, and program a forwarding number. When someone on your list calls you, their call will ring at the forwarded phone. Calls not on your list will not be forwarded.

To Enter the “Forward to” Number (1st time):

• Listen for dial tone.
• Press *63 (1163 for rotary or pulse phones).
• Press #, then enter the number you’re call forwarding to (all ten digits).
• Press # again after the number is entered.

To Make Your List (1st time):

• Press *63, then #, enter 10-digit phone number, press #. You must have at least one phone number in your list before feature can be activated.

To Access or Turn Off this Feature:

• Press *63, listen to prompt to tell if list is on or off.
• To turn on or off, dial 3.

This feature allows you to block numbers from which you do not wish to receive calls. You can either block selected numbers ahead of time or block unwanted calls. In either case, the caller is routed to a recorded message and your phone does not ring. A Calling Screening List is required to use this feature.

Setting Up a Call Screening List:

• Dial *60 (1160) for rotary or pulse phones).
• Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #).
• To add the last calling party after receiving an unwanted call (you do not know the number):
  • Dial *60 (1160 for rotary or pulse phones).
  • Press # (Dial 12 for rotary or pulse phones).
  • Dial 01, then push # (See rotary or pulse above).
  • See “List Setup and Review” for additional List instructions.

To Access or Turn Off Your Service:(Once List is Established)

• Press *60. Voice prompts will inform you if your list is on or off. To turn your list on or off, dial 3.
• One telephone number must be placed in your list to be able to turn on the service.

Allows you to create a list of important numbers that can be recognized by a special ring. If you have Call Waiting, your Call Waiting calls also have a distinct tone.

Setting up a List:

• Dial *61 (1161 for rotary or pulse phones).
• Press #, dial the number, press # (Dial 12 for rotary or pulse phones instead of #).

To Access or Turn Off this Feature:
(Once List is Established)

• Press *61. Voice prompts will inform you if list is on or off. To turn on or off, dial 3.
• One phone number must be placed in your list to be able to turn on this service.

Create a list of up to 30 phone numbers you want. Callers not on the list will be routed to an annoucement informing them their calls are not being accepted at this time.

Setting up a List:

• Dial *64
• Press #
• Dial the 10 -digit phone number you wish to add.
• Press # again after the number is entered.
  • At least one phone number must be placed in the list before the feature can be activated.
  • For more options and information, please see "List Setup & Review"

To Deactivate

• Press *64, voice prompts inform you if the feature is on or off. After voice prompt, press 3 to turn off feature. The feature must be activated for the calls to ring distinctly.

Blocks private numbers only. Unknown or unavailable calls will not be blocked. Listen for dial tone. Then press *77. A confirmation tone or announce will indicate the service is activated. Press *87 to deactivate.

This feature allows you to dial a code to have your phone continuously attempt to redial a busy number(s). If the line becomes free within 30 minutes, you will be alerted with a special ringing, and a call will automatically be made. You may still make and receive other calls. You can also use Repeat Dialing to redial the last number you called.

To Use Repeat Dialing:

• Hang up, then lift the receiver and listen for dial tone.
• Press *66.
• If the line is busy:
  • listen for three beeps or an announcement telling you the number is busy.
  • hang up.
  • you will hear a short-short-long ring when the line is free.
  • your call will automatically be made when you lift the handset.
• If the line is not busy:
  • listen for ringing.
  • wait for answer.

To Cancel Repeat Dialing:

• Press *86 and listen for tone or announcement.

Returns calls to the last number that called you , whether you answered the phone or not. A 50¢ charge may apply if not included with your telephone service.

To Use Call Return:

• Listen for dial tone.
• Press *69.
• You will hear the phone number of your last incoming call. If you want to return the call, press 1. If not, hang up.
• If the line is:
  • NOT BUSY
    • listen for normal ringing
  • BUSY
    • listen for announcement, hang up.
• The busy line will be dialed for the next 1/2 hour.
• You will receive a special call back ring when the line is free.
• Pick up the receiver and the number you are calling will ring.

To Cancel:

• Press *89, then listen for announcement.

Gives the user the option of making a public number private on a per call basis.

To Use:

• Dial *67 to block.

Allows a customer to access long distance service by using a PIN number on a restricted line.

To Use:

• Dial *13, and get a dial tone, enter the PIN code (3-7 digits) you will receive a 2nd dial tone.
  • EWSD: Skip step 1. Dial the long distance number you are calling. When you get a confirmation tone, dial your 4 digit PIN.
• Then dial 1 + Area code + number. When the call is ended the line is once again restricted

When the call is ended the line is once
again restricted.

Interrupts "unknown" or "out-of-area" calls and announces you don't accept calls from telemarketers.

$3.00 per month